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We absolutely love new customers and believe we have some amazing products that will work for you and your business!

There are many benefits that our wholesale customers receive - new product launches, pre-sale, embedded discounts, and exclusive access to many more features.

We'd be more than happy to set you up on our online ordering system in no time at all.

All you have to do is fill out the application form on our website, we'll review your details and then send out an 'Activation Email'.

(Please check your junk mail, as our automated emails sometimes end up there)

We love making custom chocolates, whether it's for a special event, corporate marketing or wholesale customers.

Because we are a chocolate manufacturer we can customise almost all of our products!

Please email sales@freckleberry.com.au with your ideas!

You can pay for your order through our online checkout system.

We accept PayPal, Credit Card, Master Card, Visa, American Express, Zip and Afterpay.

'Pick Up From Store' is available at check out. We will contact you via phone and/or email once your order is ready for collection.

Our factory is located at 1 Baxter Rd, North Geelong, VIC 3215

We are open Mon-Fri 9am-4.30pm for collection.

*VIC customers only

We currently ship to ACT, NSW, QLD, SA, TAS, VIC & WA.*

*Please note we do not accept PO Box and some regional addresses. Our online shipping calculator will tell you if your postcode is included.

During the hotter months (November – March) we are unable to deliver to WA and some QLD addresses due to consistent high temperatures.

All retail orders over $60 - Free Delivery

All retail orders below $60 receive a flat rate - $12.95

We have live shipping rates so you will always get the best priced shipping for your order!

Pick up from store is available at check out. We will contact you via phone and/or email once your order is ready for collection.

Our factory is located at 1 Baxter Rd, North Geelong, VIC 3215

We are open Mon-Fri 9am-4.30pm for collection.

Our wholesale shipping is automatically calculated at check out by volume of stock ordered and shipping location.*

*Please note that extra shipping costs may occur for orders:

- That require insulated packaging due to consistent hot weather

- That require re-delivery where incorrect address/critical delivery details are submitted by the customer (Accuracy of entry when ordering is out of our control)

If you have any further questions, please call 03 5229 8432 or email
info@freckleberry.com.au

For retail orders, we aim to process and dispatch orders within 1-2 business days.

For wholesale orders, we aim to process and dispatch orders within 5-7 business
days*

*Please note that these turnaround times may increase during peak seasonal periods.

Delivery times depend on your shipping address and will determine the length of time it will take to get to you.

It may also be longer if you live in an extremely hot area of Australia as we will have to wait for a break in the weather to ship it out to you.

If you have an urgent order, please call 03 5229 8432 and one of our friendly staff will be
able to advise you on your options.

We send all our orders with either Couriers Please, Fastway, TNT or Australia Post. We will choose the freight company depending on price, freight times and shipping location. If you wish to use a certain freight company then you must let us know before we dispatch your order.

When your order has been dispatched you will receive a shipping notification and tracking number from the courier.

Please use the tracking number provided to see updates regarding your delivery. Any updates regarding delivery are out of our control. It is the customers responsibility to contact the courier company regarding updates and any delivery enquiries. Once your order leaves our factory, we have no control over the couriers' schedule or any delays which they may experience.

We would ALWAYS recommend that you enter delivery details where someone is able to accept the parcel, whether that is a business or residential address.

If orders get delivered to your home and no one is able to accept it, then your order is subjected to being left at your door and being exposed to the elements which could result in melting or insect infiltration.

Chocolate is a fragile commodity and all risk of loss or damage to the goods passes to the customer once goods are dispatched. Freckleberry is not liable for any lost or damaged goods.

It is recommended that you contact us within 2 days of receiving your order if there are any problems.

We will investigate this query and get back to you in 2-3 business days.

Sometimes due to supply issues, we will send out a partial order to avoid delays to the customer and have a backorder of the missing products. This will usually be communicated to the customer beforehand.

Please contact info@freckleberry.com.au if you have a query you'd like to raise with us.

We strive to deliver our products in the same condition as they left our factory, this is achieved through meticulous packing methods and protective packaging.

Chocolate is a fragile commodity and all risk of loss or damage to the goods passes to the customer once goods are dispatched. Freckleberry is not liable for any lost or damaged goods.

Damaged or lost orders should be resolved with the courier company directly. Freckleberry will strive to aid in the investigation where possible however ultimately it is the customers responsibility to contact the courier regarding a resolution for damaged or lost orders.

Any replacement of damaged or lost items is made at the discretion of Freckleberry Chocolate Factory.

We take great care in packing our products in protective packaging, as well as checking delivery location temperatures to ensure it is safe to post our products. We may choose to delay shipping to reduce the risk of heat exposure during transit.

During the hotter months insulated packaging is advised for most orders, we may contact customers directly that require extra shipping protection. However we cannot be held liable for the weather conditions in any regard.

If you have any questions regarding shipping to your state, please get in touch via email to info@freckleberry.com.au

During the hotter months (November – March) we are unable to deliver to WA and some QLD addresses due to consistent high temperatures.

Freckleberry Chocolate Factory is not liable for any heat damage that occurs during transit, all risk of loss or damage to goods passes to the customer once goods are dispatched.