TERMS & CONDITIONS

Freckleberry Holdings Pty Ltd regards customer privacy as an
important part of our relationship with our customers. The following
privacy policy applies to all Freckleberry users, and conforms to
Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us on 03 52298432.

In order to use the Freckleberry website, we may require information
from you in order to provide the best service possible. All
correspondence may also be collected and stored, particularly in regard
to sales, support and accounts, including Email.

Any information collected by Freckleberry is collected via
correspondence from you or your company. This may be via the telephone,
Email, mail, fax or directly through our website. 

Any details collected from Freckleberry customers is required in
order to provide you with our products and/or services, and a high level
of customer service. Correspondence is recorded in order to provide
service references, and to assist in our staff development.

The security of your personal information is important to us. When
you enter sensitive information (such as credit card numbers) on our
website, we encrypt that information using secure socket layer
technology (SSL). When Credit Card details are collected, we simply pass
them on in order to be processed as required. We never permanently
store complete Credit Card details.

We follow generally accepted industry standards to protect the
personal information submitted to us, both during transmission and once
we receive it.

If you have any questions about security on our Website, you can email us at info@freckleberry.com.au 

If your personally identifiable information changes, or if you no
longer desire our service, you may correct, update, delete or deactivate
it by emailing us at info@freckleberry.com.au

If you purchase a product or service from us, we may request certain
personally identifiable information from you. You may be required to
provide contact information (such as name, Email, and postal address)
and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders.
If we have trouble processing an order, we will use this information to
contact you.

Minimum spend applies to wholesale orders.

Orders can be
cancelled by the customer 3 business days post-purchase with a full
refund, if the order hasn't been dispatched. Orders cancelled over 3
business days post-purchase will only be refunded 50% of the total order
value, if the order hasn't been dispatched.

In the event that your order cannot be shipped due to weather or delivery location issues we will issue a full refund.

Freckleberry Holdings Pty Ltd uses personally identifiable
information for essential communications, such as Emails, accounts
information, and critical service details. We may also use this
information for other purposes, including some promotional Emails. If at
any time a customer wishes not to receive such correspondence, they can
request to be removed from any mailing lists by emailing us at info@freckleberry.com.au

You will be notified when your personal information is collected by
any third party that is not our agent/service provider, so you can make
an informed choice as to whether or not to share your information with
that party.

Freckleberry Holdings Pty Ltd may at its discretion use other third
parties to provide essential services on our site or for our business
processes. We may share your details as necessary for the third party to
provide that service. These third parties are prohibited from using
your personally identifiable information for any other purpose.
Freckleberry Holdings Pty Ltd does not share any information with third
parties for any unknown or unrelated uses.

We reserve the right to disclose your personally identifiable
information as required by law and when we believe that disclosure is
necessary to protect our rights and/or comply with a judicial
proceeding, court order, or legal process served on our Website.

Links on the Freckleberry site to external entities are not covered
within this policy. The terms and conditions set out in this privacy
statement only cover the domain name of www.freckleberry.com.au

If we decide to change our privacy policy, we will post those changes
to this privacy statement, the homepage, and other places we deem
appropriate so that you are aware of what information we collect, how we
use it, and under what circumstances, if any, we disclose it. We
reserve the right to modify this privacy statement at any time, so
please review it frequently. If we make material changes to this policy,
we will notify you here, by Email, or by means of a notice on our
homepage.

Freckleberry uses the Shopify Payment Gateway, PayPal, Google Pay and
Afterpay for its online payment transactions. All platforms process
online credit card transactions for thousands of Australian merchants,
providing a safe and secure means of collecting payments via the
Internet.

All online credit card transactions performed on this site using the Shopify gateway are secured payments.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by Freckleberry Holdings Pty Ltd or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within Shopify's bank-grade data centre, further

protecting your credit card data.

• Shopify is an authorised third party processor for all the major Australian banks.

• Shopify at no time touches your funds; all monies are directly
transferred from your credit card to the merchant account held by
Freckleberry Holdings Pty Ltd.

For more information about Shopify and online credit card payments, please visit

www.shopify.com.au

After ordering online, you will receive an email confirmation from us
containing your order details (if you have provided your email
address). We will normally confirm receipt of your order within a few
minutes of ordering. We will aim to send your goods via Sendle within
24-48 hours for retail customers and 5-7 business days for wholesale
customers; however if goods are unavailable or we are subjected to heat
issues caused by weather, delivery will take a little longer.

We strive to deliver our products in the same condition as they left
our factory, this is achieved through meticulous packing methods and
protective packaging. Chocolate is a fragile commodity and all
risk of loss or damage to the goods passes to the customer once goods
are dispatched. Freckleberry is not liable for any lost or damaged
goods.

When your order is dispatched, you will receive tracking information,
however any updates regarding your delivery are out of our control. It
is the customers responsibility to contact the courier company regarding
any updates. Once your order leaves our factory, we have no control
over the couriers’ schedule or any delivery delays which they may
experience.

Damaged or lost orders should be resolved with the courier company
directly. Freckleberry will strive to aid in the investigation where
possible however ultimately it is the customers responsibility to
contact the courier regarding a resolution for damaged or lost orders.

Any replacement of damaged or lost items is made at the discretion of Freckleberry Chocolate Factory.

Freckleberry Chocolate Factory is not liable for any heat
damage that occurs during transit, all risk of loss or damage to goods
passes to the customer once goods are dispatched.

We take great care in packing our products in protective packaging,
as well as checking delivery location temperatures to ensure it is safe
to post our products. We may choose to delay shipping to reduce the risk
of heat exposure during transit.

During the hotter months insulated packaging is advised for most
orders, we may contact customers directly that require extra shipping
protection. However we cannot be held liable for the weather conditions
in any regard.

If you have any questions regarding shipping to your state, please get in touch via email to info@freckleberry.com.au

During the hotter months (November – March) we are unable to deliver
to WA and some QLD addresses due to consistent high temperatures.

Freckleberry Chocolate Factory cannot exchange goods or refund
purchases due to their perishable nature unless an incorrect order has
been dispatched.

Should you wish to request a refund, you must notify us within two days of delivery with a valid reason.

Refunds are made at the discretion of Freckleberry Chocolate Factory.