FREE SHIPPING FOR RETAIL ORDERS OVER $60

SHIPPING

Shipping Policy

 

Dispatch Time

For retail orders, we aim to process and dispatch orders within 1-2 business days.

For wholesale orders, we aim to process and dispatch orders within 5-7 business days*

*Please note that these turnaround times may increase during peak seasonal periods.

 

If you have an urgent order, please call 03 5229 8432 and one of our friendly staff will be able to advise you on your options.

 

Shipping Locations

We are currently shipping to ACT, NSW, QLD, SA, TAS, VIC & WA.*

*Please note we do not accept PO Box and some regional addresses. Our online shipping calculator will tell you if your postcode is included.

 

Product Delivery

We strive to deliver our products in the same condition as they left our factory, this is achieved through meticulous packing methods and protective packaging. Chocolate is a fragile commodity and all risk of loss or damage to the goods passes to the customer once goods are dispatched. Freckleberry is not liable for any lost or damaged goods.

When your order is dispatched, you will receive tracking information, however any updates regarding your delivery are out of our control. It is the customers responsibility to contact the courier company regarding any updates. Once your order leaves our factory, we have no control over the couriers’ schedule or any delivery delays which they may experience.

Damaged or lost orders should be resolved with the courier company directly. Freckleberry will strive to aid in the investigation where possible however ultimately it is the customers responsibility to contact the courier regarding a resolution for damaged or lost orders.

Any replacement of damaged or lost items is made at the discretion of Freckleberry Chocolate Factory.

 

Hot Weather

Freckleberry Chocolate Factory is not liable for any heat damage that occurs during transit, all risk of loss or damage to goods passes to the customer once goods are dispatched.

We take great care in packing our products in protective packaging, as well as checking delivery location temperatures to ensure it is safe to post our products. We may choose to delay shipping to reduce the risk of heat exposure during transit.

During the hotter months insulated packaging is advised for most orders, we may contact customers directly that require extra shipping protection. However we cannot be held liable for the weather conditions in any regard.

If you have any questions regarding shipping to your state, please get in touch via email to info@freckleberry.com.au

During the hotter months (November – March) we are unable to deliver to WA and some QLD addresses due to consistent high temperatures.

 

Shipping Rates

All retail orders over $60 - Free Delivery

All retail orders below $60 receive a flat rate - $12.95

 

Pick up from store is available at check out. We will contact you via phone and/or email once your order is ready for collection.

Our factory is located at 1 Baxter Rd, North Geelong, VIC 3215

We are open Mon-Fri 9am-4.30pm for collection.

 

Our wholesale shipping is automatically calculated at check out by volume of stock ordered. *

*Please note that extra shipping costs may occur for orders:

  • That require insulated packaging due to consistent hot weather
  • That require re-delivery where incorrect address/critical delivery details are submitted by the customer (Accuracy of entry when ordering is out of our control)

If you have any further questions, please call 03 5229 8432 or email info@freckleberry.com.au

 

Refund Policy

Freckleberry Chocolate Factory cannot exchange goods or refund purchases due to their perishable nature unless an incorrect order has been dispatched.

Should you wish to request a refund, you must notify us within two days of delivery with a valid reason.

Refunds are made at the discretion of Freckleberry Chocolate Factory.

Chocolate is a fragile commodity and all risk of loss or damage to the goods passes to the customer once goods are dispatched. Freckleberry is not liable for any lost or damaged goods.

Freckleberry Chocolate Factory is not liable for any heat damage that occurs during transit, all risk of loss or damage to goods passes to the customer once goods are dispatched.