RETURNS / REFUNDS

Freckleberry is committed to providing quality products and service.

If you’re unsatisfied with your experience, whether online or in-store, please contact us. We’re committed to resolving your concerns promptly and effectively.

Submitting Feedback or Concerns
Concerns or feedback should be directed to our customer support team info@freckleberry.com. Please provide your order number, photos and the specific products that had an issue within two days of receiving your order.  

Return and Refund Policy
The decision to provide a refund is at our discretion, subject to our legal obligations. However, we will always strive to resolve complaints to our customers’ satisfaction.

We value your feedback and are here to ensure you have the best experience possible.

Freckleberry Chocolate Factory cannot exchange goods or refund purchases due to their perishable nature unless an incorrect order has been dispatched.

Should you wish to request a refund, you must notify us within two days of delivery with a valid reason.

Refunds are made at the discretion of Freckleberry Chocolate Factory.

Please email info@freckleberry.com