Shipping policy

After ordering online, you will receive an email confirmation from us containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will aim to send your goods via Sendle within 24-48 hours for retail customers and 5-7 business days for wholesale customers; however if goods are unavailable or we are subjected to heat issues caused by weather, delivery will take a little longer.

We strive to deliver our products in the same condition as they left our factory, this is achieved through meticulous packing methods and protective packaging. Chocolate is a fragile commodity and all risk of loss or damage to the goods passes to the customer once goods are dispatched. Freckleberry is not liable for any lost or damaged goods.

When your order is dispatched, you will receive tracking information, however any updates regarding your delivery are out of our control. It is the customers responsibility to contact the courier company regarding any updates. Once your order leaves our factory, we have no control over the couriers’ schedule or any delivery delays which they may experience.

Damaged or lost orders should be resolved with the courier company directly. Freckleberry will strive to aid in the investigation where possible however ultimately it is the customers responsibility to contact the courier regarding a resolution for damaged or lost orders.

Any replacement of damaged or lost items is made at the discretion of Freckleberry Chocolate Factory.

Freckleberry Chocolate Factory is not liable for any heat damage that occurs during transit, all risk of loss or damage to goods passes to the customer once goods are dispatched.

We take great care in packing our products in protective packaging, as well as checking delivery location temperatures to ensure it is safe to post our products. We may choose to delay shipping to reduce the risk of heat exposure during transit.

During the hotter months insulated packaging is advised for most orders, we may contact customers directly that require extra shipping protection. However we cannot be held liable for the weather conditions in any regard.

If you have any questions regarding shipping to your state, please get in touch via email to info@freckleberry.com.au

During the hotter months (November – March) we are unable to deliver to WA and some QLD addresses due to consistent high temperatures.